Shipping & Returns

PAYMENT TERMS:

NBXParts.com wants to make your purchasing experience as easy and hassle free as possible. We accept Visa, Mastercard and American Express as payment. We also accept Purchase Orders from Schools, Universities, Government Agency and Fortune 500 Companies.

DOA POLICY:

If you receive a product DOA (Dead On Arrival) please call 866-568-7400 immediately to report the problem. We will issue a RMA (Return Materials Authorization) number that must be included in the return packaging. All products must be returned, freight prepaid, in original packaging with a copy of the RMA form and a copy of the invoice. Once the original product is received we will ship a replacement unit with a new invoice, freight prepaid, to you. When we receive the DOA product we will promptly credit your account or credit card. At the discretion of NBXParts.com (and providing the product is in stock) we may advance ship a unit to the customer, but a credit card number will be required to insure the original product's prompt return. Any product not returned in original condition with original packaging, manuals and accessories will be subject to a restocking fee of up to 20 percent of purchase price. If you are a C.O.D customer, we will ship the replacement unit when the DOA product is received.

RETURNS (excludes all cables, batteries, and pre-owned hardware):

If you need to return a product, please call 866-568-7400 within 30 days of ship date for a RMA number. Returned items must be shipped, freight prepaid, in original resalable condition, include all parts, accessories, manuals and must be packed in the original manufacturers packaging. No return products will be accepted without all original packaging. All returns must be double boxed and accompanied by a copy of the invoice and have an RMA number. Restocking fees of up to 20 percent may apply at the discretion of NBXParts.com. Shipping costs will not be reimbursed.

RETURNS FOR CABLES, BATTERIES, AND PRE-OWNED HARDWARE:

All sales on cables, batteries, and pre-owned hardware are final and cannot be returned. This includes pre-owned NBX phones and the items and accessories included within. These items cannot be returned.

SOFTWARE:

Open software can only be exchanged, and cannot be returned for refund or credit.

DISCLAIMER:

NBXParts.com's liability is limited to the performance of the equipment supplied and NBXParts.com accepts no responsibility for consequential loss in the event of a system being out of service.